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Terms

Terms for
Cancellations, Transfers & Payments

Cancellation Policy

Since numerous arrangements and commitments are made immediately upon receiving a reservation, we adhere to the following cancellation policy.  Trip cancellation insurance is recommended.

On the Dates & Prices page, trips marked with an asterisk are confirmed departures.  Most trips require only two people in order to become confirmed.

In the unlikely event that we must cancel a trip, you will have the choice of a free transfer to another trip, or a full refund of your payment to Butterfly Tours.

Download our information package - a PDF file that includes our reservation and cancellation policies.

Before registering on a trip, please read:  Personal Preparation

Different cancellation policies apply to the Outer Coast Expedition, our seat sale and group discounts.

Cancelled Reservations

To confirm your reservation, the completed medical form, waiver, terms and balance of payment must be received by Butterfly Tours at least 90 days prior to departure.

If the balance of payment and completed forms have not been received by 90 days prior to departure, the reservation becomes cancelled.  In this case, at 89 days prior to departure the space will be released to our waiting list and 50% of the trip price becomes non-refundable.

Please contact us if you are going to miss the due date and would like to request extra time; it may be possible to hold your reservation for up to seven additional days to allow your completed forms to arrive by email, or express postal mail.  (For Sechelt, express postal mail often arrives sooner than couriers:  Purolator and UPS have depots in Sechelt, FedEx does not.)
Alternatively, please see:  Last-Minute Reservations

Different payment conditions apply to the Outer Coast Expedition, our seat sale and group discounts.

Last-Minute Reservations

Last-minute reservations are welcome and require full payment within one week in order to confirm space.  (Reservations made less than 90 days prior to departure are considered last-minute.)

Upon receiving your $500 per person deposit, Butterfly Tours will provide you with access to our password-protected online resource.  The resource includes printable files containing the equipment list, medical form, waiver and terms.

To confirm a last-minute reservation, the completed medical form, waiver, terms and balance of payment must be received by Butterfly Tours within one week.

Different conditions apply to seat sales and group discounts.

Transfers

Under certain circumstances, it may be possible to change a reservation to an alternate date during the same year.  The following policy applies if you transfer to another trip after your reservation has been received.

Transferring your reservation to another person may be possible in certain circumstances.  Generally, it is your responsibility to find another appropriate person to take your place on a trip.  Please contact Gord for details.

Different transfer conditions apply to group discounts.

Returned Cheques

To cover bank charges, there is a $40 fee per returned cheque.

Insurance

Travel medical and trip cancellation insurance is recommended.


Balance of payment must be provided in the same currency as the deposit.

You are welcome to contact Gord if you have any questions.

Currency exchange

© Butterfly Tours ~ Sea Kayak Haida Gwaii
Updated by Gord on April 17, 2017
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